Terms of Use

  1. Warranty
  2. Shipping Terms
  3. Return Policy
  4. Privacy Statement
  5. Security
  6. Price Changes

Warranty

All products sold by NPS come with full manufacture warranty. Please refer to package information or e-mail us for any further assistants. These warranties are the responsibility of the manufacture and no warranties expressed or implied by NPS. Most items are shipped with warranty registration card that should be filled out and sent to the manufacture.

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Shipping Terms

We ship promptly based on product availability. Please e-mail us at sales@netpoolstore.com for product availability. You must provide a delivery address, as we cannot send to a P.O. Box.

Please inspect all items for damage when you receive them from carrier. NPS is not responsible for these occurrences and you must report to carrier at time of delivery.

NPS is not responsible for shipping or other delays that are beyond our control.

Chlorine and acid may be purchased only within our local delivery area. (Piedmont Triad)

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Return Policy

Please do not return any item without authorization code from NPS. Any return item without proper authorization code is subject to be refused at no expense to NPS.

Return merchandise is permitted within 30 days of buyers receipt. Returned merchandise must be in original condition and a 15 % restocking fee will be charged on all items. Please allow 10-14 days for refunds.

No refunds on special order items.

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Privacy Statement

Net Pool Store has a policy to respect and protect the privacy of its customers and their information that is stored with Net Pool Store. Net Pool Store will only access and disclose information as necessary to comply with applicable laws and government requests, to provide the Net Pool Store Services, to operate or maintain its systems or to protect itself or its customers.

NPS does not release its customer information to third parties, either electronically or by any other method. From time to time we may send mailings about products of interest to our customers. If you do not wish to receive mailings, just contact us by mail, phone, or e-mail and we will remove you from our list.

NPS supports a Customer Account feature. This feature allows customers to check out quickly by automatically filling in forms with data they have previously saved. This data is protected the same as all other customer data and is not released to third parties.

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Security

At NPS, we take the security of your private information seriously. We use the latest encryption methods to insure that your personal information and credit card data are safe all the way from your computer to our store. You will see this security take effect as soon as you go to the checkout area of our store. Please view our Entrust.net seal that is licensed to our web site that enables the Secure Sockets Layer (SSL) protocol to secure communication between web browsers and the web site.

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Price Changes

Due to the fact of rapidly changing price of raw materials that manufactures and distributor encounter and many other economic developments NPS prices are subject to change without notice. We will do our best to maintain our prices or lower them.

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